Surviving Dreaded Conversations

Surviving Dreaded Conversations

Talk Through Any Difficult Situation at Work

Book - 2010
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The essential guide for managers andprofessionals dealing with difficultworkplace conversations

Surviving Dreaded Conversations gives managers all theyneed to get through those difficult, face-to-face conversationswe all encounter in our office. Whether it'sfiring an employee, asking for a raise or delivering badfinancial news to a client or staff, expert author DonnaFlagg shows readers how to stop putting off theseuncomfortable conversations and start successfully facingthem head-on. Filled with tips, strategies, exercises,and easy-to-memorize scripts for effective preparation, Surviving Dreaded Conversations is packed with practicaladvice to help professionals get through the roughspots in the workplace.
Publisher: New York ; Toronto : McGraw-Hill, c2010.
ISBN: 9780071630252
Characteristics: x, 213 p. ;,21 cm.


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Mar 06, 2011

Filled with examples of difficult, uncomfortable and potentially embarrassing conversations, Donna Flagg does a fine job guiding the reader to surviving these tough talks. The book identifies seven challenging personality types, provides a framework to structure the reader’s thoughts on tough talks, and provides twenty examples of difficult conversations, with some coaching notes to help out. Some of the personality types whom we all know include: Time Bombs, Centres of the Universe, Buzz Kills, Sly Ones, Suck Ups, the Oblivious, and the Juvenile.

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